Privacy Policy

1. Introduction

CloudLense ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud cost optimization platform and services.

2. Information We Collect

2.1 Account Information

When you register for CloudLense, we collect:

• Name and email address
• Organization name
• Authentication credentials (managed through OAuth/OIDC)

2.2 Cloud Account Data

To provide cost optimization services, we access read-only data from your cloud accounts:

• Resource metadata (instance types, storage volumes, etc.)
• Cost and billing information
• Resource utilization metrics
• Cloud account identifiers

Important: We only access read-only data. We never modify, delete, or create resources in your cloud accounts.

2.3 Usage Information

We collect information about how you use our platform:

• Feature usage and interactions
• API calls and request logs
• Browser and device information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our cost optimization services
• Analyze your cloud resources and identify cost-saving opportunities
• Generate reports and recommendations
• Send you service updates and notifications
• Respond to your inquiries and support requests
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Least-privilege access controls
• Regular security audits and vulnerability assessments
• Secure authentication mechanisms (OAuth/OIDC)
• ExternalId protection for cross-account access
• Regular data backups and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
• With Your Consent: When you explicitly authorize us to share your information

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Disconnect: Revoke cloud account access at any time

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: